Scan warranty
All wood-fired Scan products are made of high-quality materials and subject to strict quality controls before leaving the factory. We give a warranty of 5 years on manufacturing errors or defects.
All wood-fired Scan products are made of high-quality materials and subject to strict quality controls before leaving the factory. We give a warranty of 5 years on manufacturing errors or defects.
You must quote your stove‘s product registration number when you contact us or your authorized Scan dealer with a warranty claim.
The warranty covers all parts which in the opinion of Scan A/S require repair or replacement due to manufacturing or construction error.
The warranty applies to the original purchaser of the product only, and is not transferable (except on prior sale). The warranty covers only damage caused by manufacturing or construction errors.
Always use original replacement parts, or parts recommended by the manufacturer.
To register a complaint, you must contact the retailer where you bought the product, and they will help you further.